Search results

In 1987, the Harvard Business Review conducted a survey of its readers regarding the U.S. performance in the world markets. The study indicated that the U.S. had a deep‐seated problem of inadequate international competitiveness (Scott, 1987). More recently, Ernst & Young/American Quality Foundation undertook an International Quality Study which examined quality practices in Canada, Germany, Japan and the U.S. (See Bowles, 1992). The study revealed that 22 per cent of U.S. business always or almost always translate customer expectations into the design of new products and service. In Germany and Japan, the figure was 40 per cent and 58 per cent respectively. The results induced, Joshua Hammond, president of the American Quality Foundation, to state that “It is clear … that quality performance has a long way to go before it reaches parity with financial performance as a matter of primary importance to America's senior executives”. What makes the situation more complex and urgent is the fact that international competition has changed the structure of global markets and the rules of the business game. Furthermore, U.S. businesses no longer command the lead in the global marketplace and new international competitors are not only aggressive and competent, but appear to give priority to customer needs and expectations. For example, many Japanese companies view customer satisfaction as a way of building loyalty, thereby generating repeat sales. In contrast, U.S. executives have often aimed not at producing customer satisfaction, but at preventing customer dissatisfaction (Bowles, 1992). Similarly, the Fortune Global 500 List (Fortune 1995) showed that three countries accounted for the majority of the top 500 firms in the world; U.S. (151 firms), Japan (149 firms), and Germany (44 firms). Nevertheless, the list indicated that more Japanese companies have made it to the top ten (from three in 1993 to six in 1994), while the number of the U.S. firms stayed the same (three) in both years.

The purpose of this paper is to present the latest food safety initiatives for hospitality businesses in the Emirate of Dubai, UAE. It is the sixth paper in a themed issue of Worldwide Hospitality and Tourism Themes presenting international food safety management challenges and solutions.

The Dubai Municipality Food Control Department food safety initiatives are presented, with a wider discussion of their impact.

Research shows that many hospitality businesses are not adequately managing food safety despite basic training of employees, which has prompted a move towards management level training. Case study research also demonstrates that innovative “evolving methods” of HACCP can assist in improving food safety management in local hospitality businesses. The Dubai Municipality Food Control Department is, therefore, working on two important strategies: first, the mandatory training of “Persons in Charge” in all food businesses, and subsequently the wider implementation of food safety management systems.

The paper will be of value to practitioners, researchers, policy makers and other stakeholders involved in the food industry.

This paper presents an insight into senior government strategy and motivations in Dubai.

The purpose of this research is to identify the variables with an expected influence on dividend policy and on payout ratio in an emerging market.

Based on the literature, eight hypotheses were developed and tested using 300 firms randomly selected from the Kuala Lumpur Stock Exchange. Additional statistical analyses were presented.

The results suggest that current dividends are affected by their pasts and their future prospects. To a lesser extent dividends were associated with net earnings. Payout ratios (POR) were not found to have a strong effect on the company's future earning growth, but had some significant negative correlation with the company's leverage. Cash per share and share book value significantly and positively affect both DPS and POR.

The findings of the study might be of interest to academicians and practitioners.

This paper explores the dividend policy and the payout ratio of listed companies in a fast‐growing market that has received inadequate research attention. The paper thus adds to the body of accounting knowledge.

The purpose of this paper is to describe the development and evaluate the competitive strategy of Emirate Airlines.

The paper outlines Emirates' history and discusses the factors that have contributed to its remarkable record of profitable growth.

How many state‐owned enterprises do you know that grow their business every year and consistently make a profit? Or, for that matter, that win awards for their customer service? One example of this unusual species is Emirate Airlines – known as “Emirates”. In an industry suffering from high and rising fuel costs, economic recession and fierce price competition, this is indeed an achievement. How do they do it? Some have accused Emirates of unfair competition; the airline naturally denies this, arguing that its success results from superior competitive strategy. What, then, are the factors that contribute to the remarkable performance of Emirate Airlines?

The paper draws attention to the airline's focus on high‐quality product differentiation, other factors affecting its competitive success and the reactions of rival airlines.

The paper highlights the multicultural nature of Emirates' workforce and its reliance on expatriates to run the business.

The paper provides an insight into the structural and competitive considerations that have allowed Emirates to become one of the world's largest and most successful airlines.

Strategic stakeholder engagement, entrepreneurialism, ecosystem, corporate social responsibility, event management, branding, marketing strategy.

Post-graduate level, practitioners interested in MENSA Region, entrepreneurship policy makers and NGOs.

Abraaj Capital Ltd (Abraaj), a highly reputed private equity investment and management company, strongly believed in corporate social responsibility, strategic stakeholder engagement and entrepreneurship ecosystem development. In November, 2010, Abraaj held the “Celebration of Entrepreneurship” (CoE) a two-day free entrepreneur event, in Dubai. CoE was attended by more than 2,400 participants. The purpose of CoE was to contribute to building an entrepreneurship ecosystem in the Middle East North Africa South Asia region (MENASA). Based on participant feedback, CoE Outcomes and stakeholder feedback, the event was very successful.

This case is a good example of community engagement and showcases entrepreneurship ecosystem development. This case also highlights the challenges of putting together a signature event in a very short time frame. The future management dilemmas are also raised on various issues like whether to make this successful event a regular part of their organizational activities, and issues concerning the funding of such events. This case can be used to teach event management, branding, marketing strategy, CSR and entrepreneurship (from the ecosystem point of view). It will appeal to both educationalists and practitioners interested in the MENASA region, policy makers who facilitate entrepreneurship, CSR managers, event management companies and marketing specialist. It can be used to teach both undergraduate and postgraduate courses.

Strategy students can focus on marketing and branding strategies; like stakeholder engagement, internal marketing, social media, positioning and brand architecture. Student of event management can learn about prioritizing, adaptability, funding and the complexity of layering a program.

Teaching notes, videos.

The level of mental alertness among students who are in need of study in the preparatory year – Imam Abdul Rahman Bin Faisal University. The level of self-competence of female students who are in need of study in the preparatory year – Imam Abdul Rahman Bin Faisal University. To learn about the relationship between mental alertness and self-competence among students who are in need of study in the preparatory year – Imam Abdul Rahman Bin Faisal University.

The researchers used the experimental method by following the experimental design with two measurements, tribal and posterior, for two groups, one experimental and the other control, due to its suitability to the nature of this research. Research sample: the research community included female students stumbling in the scientific path of Rayyan, the second semester of the academic year 2020–2021 AD, where the researchers selected the research sample in a deliberate manner from the stalled students of 25 students and a random sample of 10 female students was withdrawn to conduct the exploratory study. The number of the basic research sample is 15 female students. Reasons for selecting the search sample: all of the sample members are female students stumbling in the scientific path of Al-Rayyan for the academic year 2020–2021 and all sample members agree to apply the research.

The researchers refer to this to the virtual psychological guidance program-specific objectives, as well as the follow-up of the scientific principles and principles and the legalization of the measurement tools used in the research and the diversity of the program within the parts of the program and the training sought to develop the ability to manage pressures and emotions and training in social skills, awareness and self-awareness and the use of exercises relaxation, breathing and modern self-help, as well as the use of different methods and techniques such as the method of dialogue, discussion, awareness of feelings and problem-solving, which led to a change in behavior and personal characteristics, which led to a change in behavior and personal characteristics, leading to the development of behavior and personal characteristics.

The study aims to design a hypothetical psychological counseling program as a method of health care and its effect on the level of mental alertness and the level of self-efficacy of students who have struggled to study at the Deanship of the preparatory year – Imam Abdul Rahman bin Faisal University. The researchers used the experimental approach and applied this study on a sample of 25 students from the students who failed to study at the Deanship of the preparatory year for the second semester of the academic year 2020–2021 AD and the most important results were that the psychological counseling program as a method of health care had a positive effect on improving the level of mental alertness and the level of self-efficacy among the students who had failed to study. There is a positive correlation between the level of mental alertness and self-efficacy of struggling students as a way of health care.

The purpose of this paper is to evaluate the level of job satisfaction among faculty members of the health sciences program at a Saudi higher education institution; and predict the influence of various factors on overall job satisfaction. However, this study is quite different since it intended to evaluate the level of job satisfaction of faculty members using a self-structured questionnaire and ascertained the various factors influencing the overall job satisfaction of Saudi academics.

An exploratory study design was adopted and Academic Job Satisfaction (AJS) survey was administered to 943 faculty members of the health sciences program through an online system. A total of 850 faculty members responded to 47 items and one global rating item (overall job satisfaction) using a five-point ordinal scale.

The level of job satisfaction of health sciences’ faculty members on all dimensions of AJS is observed to be high (>3.5) except salary, which is shown as medium (2.5–3.49). Regression analysis indicates the factors other than Imam Abdulrahman Bin Faisal University (IAU) administrative policies and interpersonal relationships are significant predictors of overall job satisfaction; and salary is the most significant predictor of overall job satisfaction among health sciences’ faculty members.

This study adds a value to the existing literature by exploring the factors influencing job satisfaction of health sciences’ faculty members working in Saudi Universities. This would aid policy makers to focus on these factors, thereby improve and maintain job satisfaction among healthcare academics.

This study evaluated the impact of a faculty training program on student assessment using the Kirkpatrick model.

A self-reported survey assessed 111 Saudi and non-Saudi participants' satisfaction. Subjective and objective measures (self-reported measures, assessment literacy inventory and performance-based assessment tasks) gauged participants' learning level. Pre- and post-training data were collected from 2020 to 2022.

A highly significant effect on satisfaction (>80%) and learning levels was observed, as manifested by workplace practices of student assessment (>70%, the cut-off score). Pre- and post-training comparisons of participants' satisfaction and assessment literacy scores showed significant improvements following training. Multiple regression analyses showed no significant effects for gender and educational attainment but a substantial impact of academic cluster on participants' student assessment skills.

Long-term effects of training faculty on assessment practices and student achievement will be studied at the institutional level in future research.

The current study contributes to human capital investment via faculty training on student assessment, helping them comply with assessment best practices. This assures the quality, fairness and consistency of assessment processes across disciplines in higher education institutions, enhances assessment validity and trust in educational services and may support institutional accreditation.

This study provides opportunities for sharing best practices and helps establish a community of practice. It enhances learning outcomes achievement and empowers higher education graduates with attributes necessary to succeed in the labor market. The human capital investment may have a long-term impact on overall higher education quality.

This study contributes to the scarce literature investigating the impact of training faculty from different clusters on student assessment using subjective and objective measures. It provides developing and evaluating a long-term student assessment program following the Kirkpatrick model.

Faced with the existential threat of COVID-19, the College of Business Administration (CBA) at Princess Nourah Bint Abdulrahman University (PNU) decided to work toward the dual goals to achieve accreditation and an effective social and educational response to the pandemic. CBA’s quality improvement process was implemented synergistically with Seligman’s (2011) PERMA well-being model, namely positive emotions, engagement, relationship, meaning, and accomplishment/achievement. The case study methodology, which was based on direct observations, faculty and students’ interviews, surveys, feedback, documents, and archival data records, allowed to capture the context and lived reality of all the participants in QAA processes. Results showed that quality improvement was facilitated through three domains: (1) governance and academic leadership, (2) teaching and learning, and (3) digitalization and technology. Within each domain, specific programs, activities, human resources, and networks were enabled through a framework based on the PERMA well-being model. As a result of this hybrid QAA well-being implementation process, CBA achieved NCAAA accreditation for its offered programs, while experiencing high levels of well-being and commitment to teaching and learning by the staff members and students. The description of CBA’s accreditation journey might be insightful for other higher education institutions (HEIs).

The purpose of this paper is to identify the obstacles to the availability of suitable housing units for various socioeconomic segments of society with an emphasis on single-family homes, which is the most preferred housing type in the Saudi society.

To achieve the aim of this paper, the Delphi method was used to explore the experts’ opinions on the most important obstacles.

The findings of the study underline 17 different obstacles affecting the availability of suitable housing units for various segments of the Saudi society. The most critical obstacle is the high cost of land followed by the low income of the families, high cost of construction, high interest rate of mortgages and shortage of suitable residential lands.

The study concludes with a number of proposed recommendations that can contribute to address the current shortage of suitable housing units.